SRE & observability
Reliability is a budget, not a promise. We define SLOs your business understands, then build the telemetry and on-call practice to keep them.
When to call us
- Incidents are found by customers before dashboards
- On-call is exhausting and nobody trusts the alerts
- You need SLOs for a contract or a board
What you get
- 01SLI/SLO definitions and error-budget policy
- 02Consolidated metrics, logs and traces with a cost ceiling
- 03Alert redesign and on-call rota
- 04Incident process, postmortem templates and runbooks
Typical tooling
Prometheus · Grafana · OpenTelemetry · Datadog · PagerDuty
We work in your existing stack first. New tools are introduced only when the assessment shows a measurable gap.
Also in this practice
How it runs
Same four phases, scoped to this practice.
- 01 2–3 wks
Assess
Architecture review, cost baseline, risk register. A written report you own.
- 02 3–6 wks
Design
Target architecture, migration waves, SLOs and a delivery plan your team reviews.
- 03 Scoped
Deliver
Embedded engineers ship alongside yours. Everything as code, everything reviewed.
- 04 Ongoing
Operate
Hand over to your team, or keep us on 24/7. Runbooks and on-call either way.
Common questions
Do you work with our existing team?
Always. Our engineers work in your repositories and review processes. Knowledge stays with you when we leave.
Which cloud do you recommend?
We are partners of AWS and Google Cloud and work on Microsoft Azure every day, so the recommendation can follow your workloads, skills and contracts rather than ours.
How soon can you start?
Assessments typically begin within two weeks of a signed scope. Delivery teams are planned one quarter ahead.